Saturday, October 8, 2011

Best Buy Is A Joke: Forza 4 Pre-Order

The following is the full text of an email I just received from Best Buy:


Thank you for your Forza Motorsport 4: Limited Collector's Edition (sku 2953607) pre-order  Unfortunately, due to an overwhelming demand, Best Buy is unable to fulfill your pre-order; as a result, your order will be canceled and you will not be charged for this item.
We would like to inform you, however, that the standard edition is available for pre-order.  If you are interested, please contact us to place an order for the standard edition.  Also, we want to make this right for you.  Should you choose to change your pre-order to the standard edition, we would like to offer you a $20 Best Buy gift card and 1,600 Xbox LIVE points for free.  Please contact us toll-free at 1-888-BEST BUY (1-888-237-8289) by Thursday, October 13 and we will place a pre-order for the standard edition and include the free items.
To ensure you receive your pre-order on Tuesday, October 11 please select in-store pickup.  If this option is inconvenient for you we will have it shipped expedited at no additional cost.  Please note the video game and gift card will ship separately.  Once your new pre-order is placed you will receive your downloadable Xbox LIVE code within an hour to the email address you have provided.
If you used a credit card for this pre-order and have questions about the cancellation process, please click here.  If you used a Best Buy gift card for this order and no longer have it, please call us toll-free at 1-888-BEST BUY (1-888-237-8289) and we will send you a replacement.
We are sorry for this and apologize for any inconvenience this may have caused.  Please have your order number handy when you contact us so that we may serve you faster.

Thank you for shopping at,
Best Buy Customer Service

This is incredibly stupid on the part of Best Buy. They KNEW that they couldn't fulfill all of their orders but continued taking the pre-orders anyway. Why? So they could pawn off a $20 gift card to get suckers in to their stores. I pre-ordered a few weeks ago after Amazon was no longer selling the Collector's Edition - because they knew they had a limited quantity. I'm not the only one who decided to order from Best Buy to now get screwed by them. Feel free to email me us or comment below if the same thing happened to you. These clowns should be called out on this. Sure, it's great that they're offering money to "make it right", but that's not the point. The point is they deceived buyers in to believing the Collector's Edition was still available when in fact it wasn't. Shame on you Best Buy.


  1. Same thing happened to me, I am pissed!! I originally wanted to order from Amazon for the STI, when I saw they sold out I looked for the next best car so I went to Best Buy. Big mistake, I really didn't car about the bonus car much, I just wanted the LCE, now they tell me it's sold out a month after I order, but only a few days before release so EVERYWHERE is sold out. So I get no LCE and $40 bucks worth of BS that I will probably never use. How about they just give me the standard edition free?

    Not that even that would make it right as far as I am concerned. Been playing Forza since the original, and always got the Limited Editions since I love the game, now FM4 LCE is out of my reach unless I shell out like $350 due to no fault of mine.

  2. I ordered mine last monday and I got notified on friday......I mean WTF is with that shit? why did i get notified before someone who ordered a month ago?

  3. Wankers, seriously, same thing happened to me. I have a call in to my esq on retainer. Also will see if I should file any grievances locally, I bet the AG in our state would love to hear from me. Also sent a nice nastygram to Worst Buy corporate, and a note to Microsoft....... Incompetence at its best, but that seems to be business as usual these days, case in point: Netflix.

  4. i have a 2nd copy(my origionally ordered copy) being shipped from and they told me it would be able to get same day shipping and now it isn't!! So i went into a bestbuy and managed to get a hold of a LCE copy TODAY!...and i will be returning the other copy to amazon unless you want to get my other copy, im in edmonton, canada, email benguy1984@hotm...(dot)com and i'll let u kno the rest for any1 who is in a costed me $90.00 after tax and shipping...lemme know

  5. > FM4 LCE is out of my reach unless I shell out like $350 due to no fault of mine.

    Eh, I was in a similar situation, but mine was just due to me being financially unable to pre-order in time. But on the 12th (1 day after release) I bought an LCE on eBay that came with the Best Buy and Amazon pre-order cars for 120, so you should still be able to get an LCE for a reasonable price.

  6. I ordered VIP edition last week (I had a regular version preordered, but didn't realize there was a VIP pack this time around too), and picked it up at 10am on the 11th. No problems here - which means Best Buy screwed people who preordered earlier than I did out of their games. So much for seniority or decency. It has taken me 3 days and 4 calls to Best Buy to get my BMW M1 DLC , however. Sorry for those who got burned, cuz the VIP edition is where it's at.

  7. Thats really shitty. I've always been a best buy fan, and I try to give them the benefit of the doubt, but this is unacceptable.

    It seems like they've really been going down hill the past 6 months or so. I was looking for a new head unit for my car but their selection is terrible and they know nothing about the products.

    I'm a big GT5 fan but seeing forza 4 makes me want to invest in an xbox360.

  8. best buy have it’s own payment accounts, users can easily find it…

  9. dont pre order at the last minute