Order Number: XXXXXXXX-XXXXX
Thank you for your Forza Motorsport 4: Limited Collector's Edition (sku 2953607) pre-order onBestBuy.com. Unfortunately, due to an overwhelming demand, Best Buy is unable to fulfill your pre-order; as a result, your order will be canceled and you will not be charged for this item.
We would like to inform you, however, that the standard edition is available for pre-order. If you are interested, please contact us to place an order for the standard edition. Also, we want to make this right for you. Should you choose to change your pre-order to the standard edition, we would like to offer you a $20 Best Buy gift card and 1,600 Xbox LIVE points for free. Please contact us toll-free at 1-888-BEST BUY (1-888-237-8289) by Thursday, October 13 and we will place a pre-order for the standard edition and include the free items.
To ensure you receive your pre-order on Tuesday, October 11 please select in-store pickup. If this option is inconvenient for you we will have it shipped expedited at no additional cost. Please note the video game and gift card will ship separately. Once your new pre-order is placed you will receive your downloadable Xbox LIVE code within an hour to the email address you have provided.
If you used a credit card for this pre-order and have questions about the cancellation process, please click here. If you used a Best Buy gift card for this order and no longer have it, please call us toll-free at 1-888-BEST BUY (1-888-237-8289) and we will send you a replacement.
We are sorry for this and apologize for any inconvenience this may have caused. Please have your order number handy when you contact us so that we may serve you faster.
Thank you for shopping at BestBuy.com,
Best Buy Customer Service